Shipping & Delivery

Shipping Countries and Regions

1.Free shipping and Countries Free from Parcel Tax: United States, Japan, EU countries, Canada, Australia, United Kingdom, Russia.

2.Free shipping But buyers need to clear customs and pay taxes: South American countries, Indonesia, South Africa, South Korea, Argentina, Chile, Switzerland, Norway, New Zealand, Ukraine, Vietnam, Israel.

3.No-sale Areas: Islamic countries in the Middle East, India, Turkey.

4.For improved delivery, addresses ordering from a country or region that has a Eroskit warehouse will be supplied directly by that warehouse. This allows for better delivery times!

Production Time: 1-2 weeks

Note: This timeline is an estimate and may vary slightly. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

We’ll provide you with photos of the figures’ completion for your confirmation before shipping your order.

Note: If you’d like to pick up your package from a FedEx/UPS store, please specify the local FedEx/UPS store address when placing your order. If you need the package dropped off at a FedEx/UPS store due to your absence from home, kindly provide us with the local FedEx/UPS store address before shipment.

Shipping Information

All figuress are shipped for FREE via UPS and FedEx. Free Shipping Worldwide! Some specific regions might utilize local shipping companies, such as Mexico.

Pre-made Garage figures in the US/EU warehouse have a delivery time of 3-7 business days.

Custom Figures Delivery Time： We use air transportation for fast and reliable service, and the global transportation time is around 7-12 days. 

Notes: 

1. When your figure is shipped out you will be sent a tracking number via email. (If you do not receive an email, please check your spam box. Otherwise, contact us directly via live chat)

The majority of figures are shipped from China. Once they are shipped out, Eroskit will send you a tracking number.

Sometimes buyers from Canada, Europe, etc. who choose standard shipping will encounter a situation where the tracking number shows the package is in an extended period of transit. If you experience this, this is usually why:

Usually, this happens because a lesser-known local Chinese courier is shipping your package internationally. These couriers do not have access to the global courier tracking system. When your product arrives in your country, they will be transferred to the more common couriers such as DHL, fedex, UPS, etc. At this point, you will be able to track progress with your tracking number. Please click on this page to check the location of your package.

2. If you receive your package and notice it is damaged, take a picture or video immediatelyand refuse to accept its delivery. If you are unfortunate enough to have sign for the package before realizing it was damaged, please contact us ASAP. We will assist you in solving this problem.
3. Due to various holidays in China and across the world, as well as Earthquake, war and other force majeure, a delay in delivery may be beyond our control. In these situations, we will do our best to help you chase your courier.

However, Eroskit will not be held reliable for any compensation requests caused by these events. You agree upon this when you purchase your item.